Privacy Policy

SalesMind AI ("we", "us", "our"), operated by Julien Gadea and based in Singapore, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sales-mind.ai and use our AI-powered sales automation services (the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Service immediately.

2.1 Information You Provide

We collect personal information that you voluntarily provide when you:

• Register for an account or request a demo
• Subscribe to our newsletter or marketing communications
• Contact us through forms, email, or live chat
• Purchase a subscription or service plan
• Apply for a job or partnership
• Connect your LinkedIn account to our platform

This may include your name, email address, phone number, company name, job title, billing information, and LinkedIn profile data.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geolocation
• Browser type, version, and language preference
• Operating system and device type
• Referring URLs and exit pages
• Pages visited, time spent, and click patterns
• Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information From Third Parties

We may receive information from third-party sources, including LinkedIn (when you connect your account), payment processors (Stripe), and analytics providers (Google Analytics, Microsoft Clarity).

We process your personal data for the following purposes:

• Service delivery: Provide, operate, and maintain the SalesMind AI platform and its features
• Account management: Create and manage your user account, process payments, and handle billing
• Communication: Send transactional emails, respond to inquiries, and provide customer support
• Marketing: Send promotional communications about our products and services (only with your explicit consent)
• Analytics: Understand usage patterns, improve our Service, and develop new features
• Security: Detect, prevent, and address fraud, abuse, and technical issues
• Legal compliance: Comply with applicable laws, regulations, and legal processes

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to deliver the Service you have subscribed to (Article 6(1)(b))
• Consent: Where you have given explicit consent for specific processing activities, such as marketing emails and analytics cookies (Article 6(1)(a))
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention and service improvement, provided these do not override your fundamental rights (Article 6(1)(f))
• Legal obligation: Processing required to comply with applicable laws and regulations (Article 6(1)(c))

We use cookies and similar technologies to enhance your experience and collect analytics data. Non-essential cookies are only activated after you provide consent through our cookie banner.

For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

We do not sell your personal information. We may share your data with the following categories of third parties:

• Service providers: Cloud hosting providers, payment processing (Stripe), email delivery, and customer support tools
• Analytics providers: Google Analytics (GA4) and Microsoft Clarity for website usage analysis (consent-gated)
• Platform integrations: LinkedIn, Customer Relationship Management (CRM) systems (Salesforce, HubSpot, Pipedrive), and other services you choose to connect
• Legal authorities: When required by law, court order, or governmental regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notification to affected users

Your personal data may be stored and processed in the European Economic Area and other regions where our service providers operate. Where data is transferred across borders, we take reasonable steps to ensure your data is treated securely and in accordance with this policy.

We implement reasonable administrative, technical, and organizational safeguards to protect your personal data, including:

• Encryption of data at rest and in transit using industry-standard protocols
• Access controls and authentication mechanisms
• Regular review of our security practices
• Cloud infrastructure hosted by reputable providers
• Incident response procedures

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

• Active accounts: Data is retained for the duration of your account plus 30 days after closure for data export
• Marketing contacts: Until you unsubscribe or withdraw consent
• Financial records: 5 years as required by Singapore commercial law
• Analytics data: Anonymized after 26 months

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@sales-mind.ai. We will respond to your request within 30 days as required by GDPR.

You also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore or your local supervisory authority.

SalesMind AI is a B2B service not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we will send a notification to your registered email address.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@sales-mind.ai
• Data Controller: Julien Gadea, SalesMind AI
• Location: Singapore